Your Privacy, Our Priority: Premier Real Estate's Commitment

Privacy Policy for Real Estate Services

This Privacy Policy applies to Premier Real Estate and all its affiliated entities operating within Australia. It details our practices concerning the collection, use, disclosure, storage, and handling of personal information provided to us or collected by us from various sources, including through our website, during property inquiries, sales, purchases, and related real estate transactions. Our commitment to your privacy is unwavering, and we are dedicated to handling your personal information with the utmost care and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We encourage you to read this policy carefully to understand how your information is managed. By engaging with our services, you consent to the practices described herein. This policy is effective as of 15th May 2024 and may be updated periodically to reflect changes in legal requirements or our operational practices. Any significant updates will be communicated on our website.

Should you have any questions or concerns regarding our privacy practices, please do not hesitate to contact our Privacy Officer at [email protected].

Information Collection and Usage Practices

Premier Real Estate collects personal information that is reasonably necessary for us to provide our real estate services effectively. The types of information we collect depend on your interactions with us and the services you require.

• Types of Personal Information: This may include your name, contact details (phone, email, address), financial information (for property transactions), identification documents (for compliance purposes), property preferences, and any other relevant information to facilitate buying, selling, or leasing properties.
• Property Inquiry and Consultation Data: When you inquire about a property, request a valuation, or engage in a consultation, we collect details about your specific needs, preferences, and property history to tailor our services to you.
• Website Usage Data and Analytics: We collect non-personal information related to your use of our website, such as IP addresses, browser types, pages visited, and time spent. This helps us improve website functionality and user experience. This data is aggregated and anonymized where possible.
• Marketing Communication: With your consent, we may use your contact details to send you updates on market trends, new listings, and promotional offers. You can manage your communication preferences or opt-out at any time.
• Third-Party Sharing: In the course of providing services, we may share your information with trusted third parties such as legal professionals, financial institutions, conveyancers, and property service providers, strictly to complete your instructed transactions. We ensure these parties are also committed to privacy protection.

Data Protection and Security Measures

The security of your personal information is paramount to Premier Real Estate. We implement a comprehensive suite of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction.

• Technical Security Measures: Our systems are secured with firewalls, intrusion detection systems, and regular vulnerability assessments. All sensitive data is encrypted during transmission using industry-standard protocols.
• Access Controls and Staff Training: Access to personal information is strictly limited to authorised personnel who require it to perform their duties. All employees undergo regular training on privacy principles and data handling best practices.
• Secure Transmission Practices: We utilise secure channels for all data transmission, ensuring that information shared between you and Premier Real Estate, and internally, remains confidential and intact.
• Data Retention Policies: Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Secure disposal procedures are in place for data that is no longer needed.
• Security Incident Response: We have established robust procedures for detecting, reporting, and investigating potential data breaches, with clear protocols for notifying affected individuals and regulatory bodies as required by law.

We continuously review and update our security practices to adapt to evolving threats and technological advancements, ensuring your data remains protected.

Your Privacy Rights and Data Control

Under Australian privacy legislation, you have significant rights regarding your personal information:

Regulatory Compliance and Standards

Premier Real Estate operates with a steadfast commitment to regulatory compliance and ethical standards in all our dealings across the Australian real estate market.

Our operations fully adhere to the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). These principles govern the standards, rights, and obligations around the collection, use, disclosure, and storage of personal information. We regularly review our policies and procedures to ensure ongoing alignment with these legal requirements and any relevant industry-specific directives.

We conduct regular internal privacy assessments to identify areas for improvement and to ensure that our data handling practices remain robust and current. Should there be any significant updates to this Privacy Policy due to changes in legislation or our internal processes, we will publish the revised policy on our website and, where appropriate, notify our stakeholders directly.

For inquiries regarding our compliance or for further information about the Australian Privacy Act, please contact our Privacy Officer.